One Of Those Days...
Another 8am start today, because 2 of our staff were away (not bad, you might think - but that only leaves 2... to look after 2 places... and the boss couldn't start until half past 9). So, up at the office for the first hour & a half, then a takeaway coffee (extra large gingerbread latte... yum) grabbed from the local Starbucks, and off to the shop to open it at 10am (an hour later than usual) - where the problems started in earnest...
Had just got the place all opened and went to put the money in the till - I had one single solitary pound coin, and no fivers! And I was alone in the shop, and the boss alone at the office, so I stuck the lock on the door again and dashed to a couple of shops across the street to beg some change - and thankfully they came to my rescue!
Then I tried to phone out... and discovered we had no phone line in or out! Phoned boss (on my mobile), and he spent about 20 minutes on the phone to B* (censored to preserve anonymity ;^D), eventually getting a promise that they would sort the problem out... which they eventually did - but that wasn't to be my last dealing with them today...
More problems with call centres this afternoon - this time X***x, because our photocopier wasn't working properly, and I wanted an engineer... Instead, I got some twonk in a call centre (probably in Delhi or somewhere) who told me to take a little stick with a pad on the end of it and poke it in and out of 4 little holes (I know where I'd have liked to have stuck it!) to clean some of the internal gubbings... which sorted the original problem - but left me with "ghosting" and double images on my copies... Twonk's reaction? "Just keep copying, Miss Alison... It'll get better."
Phoned the boss, who said "Phone them back and tell them we pay a fortune for maintenance, and we want a bloody engineer!" - Spoke to a woman this time, who was a lot more helpful, and there should be an engineer with us tomorrow afternoon.
Then, just before 5pm, I had to phone B* again to try to pay a bill... and I sat in a queue for 12 minutes... Gave up, got the shop closed up at 5pm, and then tried again - eventually getting through after 15 minutes again... but couldn't get the bloody bill paid because of some problem related to this morning's problem!
Why do big companies like those 2 employ numpties!?
But I had a numpty moment today too... I posted a birthday present to my friend in Hungary exactly 3 weeks ago, and I was getting really worried as to why she hadn't got it yet. I discovered today - When I addressed the parcel, I forgot to write "Hungary" in the address! I wonder how many countries it had visited before it got to her!?
Well, I think that's my rant over with for today... So - how was your day?
Had just got the place all opened and went to put the money in the till - I had one single solitary pound coin, and no fivers! And I was alone in the shop, and the boss alone at the office, so I stuck the lock on the door again and dashed to a couple of shops across the street to beg some change - and thankfully they came to my rescue!
Then I tried to phone out... and discovered we had no phone line in or out! Phoned boss (on my mobile), and he spent about 20 minutes on the phone to B* (censored to preserve anonymity ;^D), eventually getting a promise that they would sort the problem out... which they eventually did - but that wasn't to be my last dealing with them today...
More problems with call centres this afternoon - this time X***x, because our photocopier wasn't working properly, and I wanted an engineer... Instead, I got some twonk in a call centre (probably in Delhi or somewhere) who told me to take a little stick with a pad on the end of it and poke it in and out of 4 little holes (I know where I'd have liked to have stuck it!) to clean some of the internal gubbings... which sorted the original problem - but left me with "ghosting" and double images on my copies... Twonk's reaction? "Just keep copying, Miss Alison... It'll get better."
Phoned the boss, who said "Phone them back and tell them we pay a fortune for maintenance, and we want a bloody engineer!" - Spoke to a woman this time, who was a lot more helpful, and there should be an engineer with us tomorrow afternoon.
Then, just before 5pm, I had to phone B* again to try to pay a bill... and I sat in a queue for 12 minutes... Gave up, got the shop closed up at 5pm, and then tried again - eventually getting through after 15 minutes again... but couldn't get the bloody bill paid because of some problem related to this morning's problem!
Why do big companies like those 2 employ numpties!?
But I had a numpty moment today too... I posted a birthday present to my friend in Hungary exactly 3 weeks ago, and I was getting really worried as to why she hadn't got it yet. I discovered today - When I addressed the parcel, I forgot to write "Hungary" in the address! I wonder how many countries it had visited before it got to her!?
Well, I think that's my rant over with for today... So - how was your day?
1 comment:
Pretty good, Ally! I'm selling loads on auctions!
Post a Comment