I LOVE BT!!!!
Update to my previous rant about the phone line fiasco at the new house:
Somehow or other, my brother managed to find out what the phone number for the line, but that was no help, because there was a bar on outgoing AND incoming calls, and it brought us no nearer to finding out who the line was held by.
Well, I was at work today, and the boss said "I got a message for you last night... Tell Alison to get the bloody phone line at her old house cancelled, because we're moving in there soon, and we can't get our phone sorted out!" (I hadn't cancelled the old one yet, because I didn't want to lose my old number... and it's a pal of the boss who is moving in).
So I decided I would give up... I would just cancel the line at the old house, lose the number, and sort out the new line at a later date.
After work, I phoned BT... and got a really pleasant surprise (once I'd finally got through to customer services) - I spoke to a really nice woman (Margaret, you're a star!), told her I had to cancel the old house line, but that I had wanted to transfer the number, only to be told that I had to get a new line put in the new house - for which they'd charge me £125.... She did a bit of checking on the account, and informed me that whatever the problem with the new house was, it had been sorted, and my old number could be transferred, and no £125 charge... and they would cancel the line at the old house within the next 7 days.
All it's going to cost me is a one or two week overlap on line rental... and I can live with that!
Somehow or other, my brother managed to find out what the phone number for the line, but that was no help, because there was a bar on outgoing AND incoming calls, and it brought us no nearer to finding out who the line was held by.
Well, I was at work today, and the boss said "I got a message for you last night... Tell Alison to get the bloody phone line at her old house cancelled, because we're moving in there soon, and we can't get our phone sorted out!" (I hadn't cancelled the old one yet, because I didn't want to lose my old number... and it's a pal of the boss who is moving in).
So I decided I would give up... I would just cancel the line at the old house, lose the number, and sort out the new line at a later date.
After work, I phoned BT... and got a really pleasant surprise (once I'd finally got through to customer services) - I spoke to a really nice woman (Margaret, you're a star!), told her I had to cancel the old house line, but that I had wanted to transfer the number, only to be told that I had to get a new line put in the new house - for which they'd charge me £125.... She did a bit of checking on the account, and informed me that whatever the problem with the new house was, it had been sorted, and my old number could be transferred, and no £125 charge... and they would cancel the line at the old house within the next 7 days.
All it's going to cost me is a one or two week overlap on line rental... and I can live with that!
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